​​​​​​​​​​​​​​​​​Quality​ Assurance

Quality is the best business plan

We know that continuous improvement fosters better outcomes. Our Quality Assurance Solution helps risk & compliance teams create a truly closed-loop, end-to-end investigation process. With it, compliance and quality teams can collaborate in order to reduce re-opens, work more efficiently and lower risk.

The solution enables QA analysts to conduct fully integrated quality reviews at any point within an investigation. Business logic and workflow guide the QA analyst and a questionnaire enables them to assess quality and provide feedback to investigative teams - all on the same platform, fostering a culture of continuous improvement. Some functionality includes:

  • Sampling logic based on business priorities
  • Out of the box workflows for Quality Analysts
  • A direct connection between compliance and quality teams ​to facilitate continuous improvement
     

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