NICE Actimize Support & Maintenance services are designed to maximize return on investment of Actimize solutions. With Customer First as a core corporate value driving every client interaction, Actimize constantly looks for ways to enhance and improve support services, processes, and organization to better align them with the evolving needs of the clients.
Service Offerings
Support Services
Actimize provides a complete set of support services to ensure that clients’ systems are always up and running, that every issue is addressed quickly and efficiently and that mission critical issues are handled with the urgency they demand.
Actimize offers various SLAs so clients can choose the support level that fits the unique demands of their organization and easy-to-use support tools for quick access to useful information and support services.
- 24 x 7 hotline and email support
Ensures mission-critical production systems are always up and running
- A technical support web portal
Offers online tracking of support tickets and client issues
- Multi-lingual phone support
Support in English, French, Spanish, Portuguese, Hebrew, Russian, and Japanese
- Remote support via secured access
Allows Actimize experts to do in-depth investigation into client systems
- Online, searchable knowledge base
Contains detailed information for common questions
Maintenance Services
Actimize ensures clients are kept up and running, informed, and engaged with access to the latest Actimize product updates and worldwide community of peers and subject matter experts.
- Product Enhancements
Access to latest product versions and patches, complete with software code and updated documentation
- Product Release Communications
Proactive notifications of recent and new releases, with guidance on upgrade planning
- Client Engagement
Sharing of best practices and lessons learned and opportunity to provide direct input to product enhancements
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