Support & Maintenance

Always up and running

Providing you with top level support and maintenance services for your Actimize solutions is at the core of our Customer First approach.

Support services

With our variety of service level agreements (SLAs), you can choose the support level that fits the unique demands of your organization.  Our easy-to-use support tools give you quick access to useful information and support services.

  • 24x7 hotline and email support - ensures mission-critical production systems are always up and running
  • Technical support web portal - offers online tracking of support tickets and client issues
  • Multi-lingual phone support - English, French, Spanish, Portuguese, Hebrew, Russian, and Japanese
  • Remote support via secured access - allows Actimize experts to do in-depth investigation into client systems​​​​

Maintenance services​

Our maintenance services ensure that you are kept up and running, informed, and engaged with access to the latest product updates, and our worldwide community of peers and subject matter experts.

  • Product Enhancements - access the latest product versions and patches, complete with software code and updated documentation
  • Product Release Communications - proactive notifications of recent and new releases, with guidance on upgrade planning
  • Client Engagement - sharing of best practices and lessons learned and the opportunity to provide direct input to product enhancements​
  • Online, searchable knowledge base - contains detailed information for common questions

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