The explosion in new communication modalities and collaboration tools, along with growing numbers of evolving regulations, are making regulatory record-keeping more complex and challenging by the day. If you’re storing communication data in silos, you run the risk of misplacing data or skirting retention requirements, which can expose your firm to regulatory scrutiny, monetary fines, personal liability, and even reputational damage.
Introducing ARCHIVE-X
As an omnichannel, cloud-based, enterprise-grade archive solution, ARCHIVE-X is setting a new standard for financial services by providing one solution for all of your regulatory data archiving and records management needs. With ARCHIVE-X, your firm can achieve stronger data governance and reduce compliance risk by archiving all of your communications securely in the cloud.
One solution for all regulated employee communication types
ARCHIVE-X is a cloud archive for all communication types, including email, chat, SMS, voice, video, screenshare, document sharing, CRM, and more. Whether communications originate from Ecomms (email, chat, social, document-sharing), desktop phones or turrets, unified communications platforms (Teams, Webex, Symphony, Zoom, RingCentral), or mobile phones, ARCHIVE-X retains all of them in one place. ARCHIVE-X can even store and retain alerts and case histories from an integrated surveillance system.
Complete lifecycle management
ARCHIVE-X provides everything you need for complete lifecycle management of all archived regulated employee communications. You can designate retention requirements for different types of communications (based on various record-keeping regulations), efficiently manage large volumes of litigation hold requests, export bulk records to downstream systems, execute complex search queries, and easily create reports for reconciliation or proof of compliance.
Make the most of your archived data
Beyond assuring all records are maintained in compliance with global regulations, ARCHIVE-X also helps you make the most of your archived data with enhanced and add-on capabilities for e-Discovery, surveillance, auditing and business intelligence. With ARCHIVE-X, all communication records are readily searchable for investigations and compliance reporting.
More than Archiving,
Part of An End-to-End Compliance Solution
Unlike standalone archiving solutions that only store data, ARCHIVE-X is part of Compliancentral, an end-to-end, comprehensive solution for capturing, archiving and surveilling regulated employee communications.
Data capture and archiving are essential for regulatory compliance. But storing data isn’t enough – it’s what you can do with the data that matters.
Compliancentral doesn’t stop at capturing data. It combines best-of-breed solutions that work together to insulate your firm from fines and reputational damage by detecting misconduct and ensuring compliance with all global regulations around record-keeping and surveillance.
With NICE’s modular, comprehensive approach to managing compliance, your firm can deploy one compliance solution and add other capabilities over time.
One platform for regulatory record-keeping
One platform for regulatory record-keeping
With the ability to store more than one hundred different enterprise data types, ARCHIVE-X eliminates data silos and supports many existing communication platforms, irrespective of how they’re deployed (cloud-cloud, on-prem-cloud, partner platforms, etc.). ARCHIVE-X can also store alerts and related information from integrated surveillance platforms to facilitate audits on active cases.
Highly secure
Highly secure
ARCHIVE-X provides the highest levels of security with advanced data encryption, encryption lifecycle management, WORM-compliant archiving, SOC-audited data centers, 24/7 monitoring for security threats, and more. NICE’s cloud platform is managed by NICE’s ISO 27001 certified SOC2 NICE Cloud Team. NICE’s cloud services adhere to range of compliance standards and certifications, including SSAE 16, SOC2 with HITRUST, and ISO 27001. ARCHIVE-X is also deployed as a single-tenant system in the NICE cloud, hosted on Microsoft Azure or AWS, preventing any possibility of data comingling or cross-client access.
Open and agnostic
Open and agnostic
Because ARCHIVE-X is open and agnostic, it can archive any communications and related data you need to store for regulatory purposes. It can ingest captured communications from NICE’s NTR-X compliance recording solution and a myriad of other data capture sources.
ARCHIVE-X’s open APIs also make it easy to push data to downstream surveillance and business applications so your firm can extract maximum value from data.
Complete communications data for accurate detection
Complete communications data for accurate detection
ARCHIVE-X integrates with NICE’s market-leading holistic surveillance solution, SURVEIL-X, which leverages complete communication data to accurately detect misconduct and even reveal when regulated employees are ‘switching channels’ to avert detection. Using SURVEIL-X, your firm can also analyze communications alongside trade and behavioral data to detect and prevent market abuse and conduct risk, reconstruct events, and better understand the intent behind your regulated employees’ actions.
Cloud-based, scalable
Cloud-based, scalable
As a cloud-based SaaS (Software as a Service) solution, ARCHIVE-X offers flexibility, scalability and cost effectiveness. With an availability SLA of 99.99%, ARCHIVE-X is highly resilient and can scale to support archiving of 6+ terabytes of data per day.
ARCHIVE-X removes the worry that comes with managing archiving silos. NICE’s skilled Applications Operations team fully manages all aspects of ARCHIVE-X’s daily operations in the cloud.
In today’s rapidly changing world, you need the agility and speed to adapt quickly – whether that be archiving data from new communication modalities, more employees, or more locations. With ARCHIVE-X, updates can be done remotely and seamlessly by NICE’s DevOps team, without the need for costly, on-site upgrades.
NICE: The cloud leader
With 12+ years of cloud experience, over 3,000 cloud customers deployed, more than one million cloud users, and in excess of 20 billion interactions captured in the cloud annually, NICE is a trusted provider of cloud services to organizations spanning multiple industries, including financial services.
Single vendor approach to archiving
Still archiving different types of regulated employee communications in silos? ARCHIVE-X can lessen worries around information security and lower your TCO through technology optimization, centralization and automation. ARCHIVE-X makes data governance easier and more failsafe because you can manage retention limits for different communication types in one system, instead of having to micromanage data retention across different systems. Centralizing your data archiving also makes it easier to produce comprehensive compliance reports and respond to regulator questions and requests, as you don’t need to query or download data and documents from various places.