Key Features of NICE Actimize's Communication Compliance Solutions
1. NTR-X Compliance Recording
- Omnichannel Capture: Record all regulated employee communications, including voice, video, chat, and document sharing, across various platforms such as turrets, desktop phones, mobile devices, and unified communications systems.
- Centralized Management: Manage your entire global recording estate from a single, centralized interface, reducing operational complexities and ensuring consistent compliance across regions.
2. Compliance Assurance
- Automated System Assurance: Schedule automated tests of all aspects of the recording system, including network, gateway, PBX, recording, audio quality, archiving, and retention of media and metadata, to ensure optimal performance and compliance.
- Real-Time Alerts: Receive immediate notifications of any issues requiring attention, enabling prompt resolution and minimizing compliance risks.
3. Retention Management
- Granular Compliance Controls: Apply detailed business rules to historic and future data, managing storage of different asset classes per varying global and regional regulations, tailored to different lines of business and user groups.
- Bulk Litigation Holds: Easily define and manage bulk litigation holds, supporting up to 6 million holds per day, ensuring readiness for regulatory inquiries and audits.
4. Integration with Communication Platforms
- Microsoft Teams Recording: Seamlessly record and monitor communications conducted via Microsoft Teams, ensuring compliance with internal policies and external regulations.
- Zoom Recording: Capture and archive Zoom meetings and webinars, maintaining a comprehensive record of communications for compliance purposes.
5. Mobile Communication Recording
- Mobile Phone Recording: Record mobile communications across various carriers and devices, ensuring that all mobile interactions are captured and compliant with regulatory standards.
- WhatsApp and WeChat Recording: Monitor and archive communications conducted over popular messaging apps like WhatsApp and WeChat, addressing the challenges of capturing and supervising mobile messaging platforms.
6. Trader Voice Transcription
- Advanced Transcription Capabilities: Utilize built-in voice transcription powered by advanced technologies to accurately convert voice communications to text, facilitating analysis and compliance monitoring.NICE Systems
- Data Normalization and Indexing: Automatically clean, normalize, and index ingested data, making it readily available for analysis and ensuring compliance with data management policies.
