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Seamless Compliance Recording Across All Channels with NTR-X

Capture, manage, and retain regulated employee communications across voice, video, chat, and screen sharing—ensuring global compliance and operational resilience.

In a regulatory environment that demands transparency, accountability, and continuity, firms need more than just basic call recording. NICE Actimize’s NTR-X is a centralized, cloud-ready solution built to record, reconcile, and retain communications across traditional, unified, and mobile channels. Designed for compliance teams and built with scalability in mind, NTR-X enables end-to-end visibility into communications while automating assurance tasks such as provisioning, health checks, and reconciliation. Whether deployed on-premises or in the cloud, the platform reduces the burden on compliance operations, improves risk detection, and offers a clear path to future-proofing your recording infrastructure.

Key Capabilities of NTR-X Compliance Recording

1. Omnichannel Communication Capture

  • All-in-One Recording: Capture voice, video, screen sharing, and messaging across platforms like Microsoft Teams, Zoom, Cisco, and mobile devices.
  • Global Reach: Support recording across business lines and geographies with a unified architecture.

2. Automated Compliance Assurance

  • Built-In Monitoring: Automatically verify system health, recording functionality, and user provisioning.
  • Audit-Ready Reporting: Generate transparent audit trails to demonstrate compliance to regulators at any time.

3. Centralized Management Interface

  • Single Pane of Glass: Manage global communications recording through one intuitive interface.
  • Policy Control: Apply uniform recording policies across multiple regions and platforms.

4. Cloud-Ready and Scalable Architecture

  • Hybrid Flexibility: Seamlessly support on-prem, hybrid, and full-cloud deployments.
  • Lower Total Cost of Ownership: Reduce infrastructure burden while increasing agility and resilience.

5. Resilience and Redundancy

  • Failover Protections: Built-in redundancies ensure high availability and business continuity.
  • Data Integrity: Ensure encrypted, tamper-proof storage of recorded communications.

6. Integration-Ready

  • Compliance Ecosystem: Connect NTR-X to your broader compliance framework, including surveillance and case management platforms.
  • Future-Proof: Designed to evolve with regulatory expectations and technology shifts.

Ready to modernize and unify your compliance recording operations?

Contact us to see how NTR-X can simplify complexity, reduce risk, and scale with your business.

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