Getting the Most from ENGAGE: Top 5 Capabilities Checklist – Naturally Including Agentic AI

Part two in a series designed to provide an inside-look at ENGAGE to make navigating the busy halls and demo areas of this significant event easier. This one focuses on the advanced solutions that solve problems for financial crime fighters. 

Missed part one? View the first article in the series here.

The technology checklist that financial institutions (FIs) are researching as they prepare for ENGAGE, NICE Actimize’s industry event focused on fraud and financial crime, is likely quite extensive. To help narrow the focus, we’ve identified the top five categories and capabilities currently generating the most interest and inquiries.

Leading the list is Agentic AI and its diverse use cases. Agentic AI can autonomously identify suspicious activities in real-time and take immediate actions—such as flagging transactions or blocking accounts—thereby reducing the window of opportunity for fraudulent activities. By enabling enhanced decision-making, Agentic AI analyzes vast amounts of data, including transaction patterns and user behavior, to make nuanced decisions that improve fraud detection accuracy—minimizing false positives and negatives.

Craig Costigan, CEO of NICE Actimize, explains, “With all its potential, it’s no wonder that Agentic AI is capturing so much attention. Overall, Agentic AI enhances the robustness, responsiveness and efficiency of fraud prevention efforts, safeguarding financial assets and maintaining customer trust. Of course, there are other capabilities on FI’s Iists—such as improved detection technologies, integration and data sharing advancements, automation, workflow innovations and regulatory and compliance capabilities.”

While our offerings are extensive, here are just some of the solutions and innovations to look for when you land at ENGAGE! 

Trend #1: Agentic Capabilities

Agentic AI systems can learn from new fraud tactics, adapting quickly to emerging threats without requiring constant human intervention, ensuring institutions stays ahead of fraudsters. By accurately distinguishing between legitimate and suspicious activities, agentic AI reduces unnecessary account holds or customer inconvenience, enhancing trust and satisfaction. Continuous, intelligent monitoring helps in early detection of potential breaches, supporting better risk management and compliance with regulatory requirements.

Solutions to look for:  

• X-Sight ActOne InvestigateAI – Harnessing the power of Agentic AI, InvestigateAI analyzes and enriches alerts and cases, summarizing all pertinent information and recommendations for analysts and investigators. Built to meet each institution’s unique and complex needs, the solution has the ability to understand FIs policies and procedures guidelines, the reasoning to recognize the context of an investigation and the agency to determine what data, data sources and Actimize-curated risk signals to leverage for accurate and fast decisioning.
• X-Sight NarrateAI – NarrateAI intelligently synthesizes suspicious transaction data and investigation intelligence into coherent, comprehensive narratives that align with regulatory filing expectations. The solution significantly reduces the time required to craft SAR narratives, enabling reduced training time, faster reporting and improved operational efficiency.
• Xceed AI FRAML — Xceed AI agents are designed to combat fraud and financial crime, integrating seamlessly into workflows to identify emerging risks and reduce operational strain. Their capabilities range from learning and automating basic work routines and improving detection, to decisioning with analysts in the loop. These advanced AI agents, powered by Xceed AI’s intelligence and fraud and financial crime expertise, automate key workflows such as alert triage, backlog categorization and high-risk case summarization. With conversational adaptability and advanced clustering, they enhance analyst workflows, reduce false positives and provide contextual, real-time recommendations for more effective fraud and financial crime detection and management.

Trend #2: Advanced Detection Capabilities

FIs are seeking sophisticated AI and machine learning models that can detect emerging and complex fraud schemes and money laundering activities with high accuracy. They are particularly interested in solutions that can adapt quickly to new patterns and tactics used by criminals.

Solutions to look for: 

• Integrated Fraud Management (IFM) – AI and Behavioral Analytics – NICE Actimize’s enterprise fraud management solution, IFM, offers advanced detection capabilities through a combination of real-time AI and machine learning, behavioral analytics and typology-specific models. It monitors transactions across all channels and builds unique behavioral profiles for each customer to detect anomalies early. The solution also integrates diverse data sources—including transactional, identity and geolocation data—to create a holistic risk view, enhancing detection accuracy while minimizing false positives.
• Mule Ring Detection – Community Analytics – NICE Actimize offers solutions for mule ring detection and financial crime prevention, including the use of Community Analytics. The IFM Mule Defense solution utilizes AI and behavioral analytics to identify and disrupt money mule activity throughout the customer lifecycle. NICE Actimize’s Community Analytics leverages relational and graph databases to identify connections and risk interactions, helping to uncover mule rings and other financial crime networks
• Advanced Scam Detection – Multi-Model Execution – NICE Actimize’s IFM Scam Prevent solution provides real-time, AI-powered defense against the growing threat of scams. Leveraging real-time monitoring, behavioral analytics and typology-specific fraud models, the solution detects and halts scams as they occur. Multi-model execution enhances detection by running multiple typology-specific models simultaneously, enabling more accurate identification of complex threats while minimizing false positives and maintaining a seamless customer experience.
• X-Sight Self-Service Analytics – AutoML – NICE Actimize’s Self-Service Analytics enables fraud teams to independently build, test and deploy machine learning models without relying on centralized data science resources. The solution supports end-to-end model development, from data exploration and feature creation to deployment and continuous monitoring. AutoML streamlines model development by enabling fraud teams to build effective machine learning models through intuitive, no-code interfaces. With intuitive, no-code tools, pre-built templates and a rich library of expert features, teams can rapidly respond to emerging threats. 

Trend #3: Integration and Data Sharing

FIs want solutions that can seamlessly integrate with existing systems and facilitate the sharing of threat intelligence across different channels and departments. This integration enhances the overall effectiveness of fraud prevention efforts.

Solutions to look for:

• X-Sight Entity Risk – Entity Risk delivers one single, comprehensive risk profile and score for use across an organization to minimize financial crime risk, improve AML compliance and reduce fraud losses,
• X-Sight DataIQ – X-Sight DataIQ aggregates content from a wide variety of global data sources for a comprehensive and enriched view of customer and counterparty risk.
• X-Sight Marketplace – X-Sight Marketplace is the first financial crime and compliance ecosystem connecting you with data, applications, tools and service providers.

Trend #4: Automation and Workflow Optimization

Automation of routine tasks – such as onboarding and KYC document collection, alert triage, case management and reporting – are highly valued. Automating these processes helps reduce manual effort, speeds up investigations and minimizes human error.

Solutions to look for:

• KYC across X-Sight Onboard, CDD, and WL-X -– NICE Actimize achieves industry-leading ratings across a range of E2E KYC capabilities for the categories of entity management, customer risk rating, workflow and automation and system interfaces and APIs. NICE Actimize’s data-driven Client Lifecycle Management (CLM) solution reduces long and costly onboarding processes so FIs can realize faster time to revenue while delivering exceptional customer experiences and ensuring compliance.
• See Trend #1

Trend #5: Regulatory Compliance and Reporting

As regulations around anti-money laundering (AML) and fraud prevention become more stringent, institutions are looking for tools that simplify compliance reporting and ensure adherence to legal standards.

Solutions to look for:

• XSE CTR (Currency Transaction) Report and Filing Automation / GTO – NICE Actimize has enhanced its CTR solution to provide broader coverage for the new GTO requirements, allowing organizations to comply with the reporting requirements and streamline their processes. 
• X-Sight NarrateAI and FINTRAC 2.0 – With the power of generative AI, NICE Actimize meets FINTRAC 2.0 compliance obligations, ensuring that the new forms are accurate, aligned with FINTRAC’s expectations and strengthened by industry collaboration. NarrateAI synthesizes suspicious transaction details and investigation data into clear, comprehensive narratives that meet regulatory and law enforcement standards, including FINTRAC’s revamped formats for Suspicious Transaction Reports (STR), Large Cash Transaction Reports (LCTR) and Electronic Funds Transfer Reports (EFTR).

More than just examining a single solution, FIs know that striking a balance between compliance, security and user convenience remains a priority. This is my 15^th ENGAGE event, so I can certainly confirm that there is more to this story. So come to ENGAGE to discover what you’re missing out on.

Investigating any of the above areas? Go to the solutions showcase areas around ENGAGE and one of our expert technology guides will be sure to be your co-pilot and address your unique interests.

Many of our deep-dive sessions and panel discussions also address challenges that align to these solutions, so check out the ENGAGE agenda and find just the discussion to address your concerns. If you have not yet registered for this informative event, please preview the agenda and register here.