This blog is the first in a series in support of Customer Service Appreciation Week 2020. Read on to learn how NICE Actimize is
Igal Levi has worked at NICE Actimize for over seven years. In his current role, he serves as Vice President of Global Customer Support. Until recently, Mr. Levi served as Vice President of Operational Excellence, leading global customer support, program managers, documentation and tools operations groups. Igal also leads the Agile implementation within the product house. Prior to NICE Actimize, Igal worked at Kodak for 17 years, where he was a WW System Testing Section Head, Operation Manager, integration and support, as well as a Senior Service Manager in Australia. Mr. Levi has been managing global teams for more than 20 years, and is a member in the Israeli Testing Certification Board (ITCB) executive board. He also provides testing lectures for testers and QA managers for different high tech colleges.