Global Services & Support
Your satisfaction is the key to our Global Services & Support organization. We are committed to supporting you anytime, anywhere, ensuring that our solutions are adapted to your unique environment, processes, and business and operational goals. Our skilled experts and advanced tools and methodologies combine with our portfolio of end-to-end services to address all stages of the Actimize technology life cycle offerings. From project planning and design through implementation, optimization, proactive maintenance, and product support, we are there for you each step of the way.
Our comprehensive solution delivery service offerings are designed to meet the unique needs of your financial institution. Our skilled experts help shape the design, implementation, and use of Actimize solutions. They also provide you with insights on industry best practices, regulatory and organizational challenges, and technology solutions to critical issues.
Our expert guidance and insights, gained from years of industry experience, enable you to develop and assess risk management strategy, maximize technology investment, ensure adequate compliance controls, and expose and mitigate vulnerabilities at your financial institution.
Support & Maintenance
We provide a complete set of support and maintenance services to ensure that any issues you may have are addressed quickly and efficiently and that your systems are always up and running. Our proactive communications keep you informed of solution upgrades and releases. Our worldwide community of peers and subject matter experts gives you a forum for sharing best practices and helping us shape product strategy.
We offer an extensive suite of courses to provide you with an in-depth product and technology education. Our goal is to help you develop the required skills and knowledge for confident understanding and ownership of your deployed Actimize solutions.
Login to the Actimize Support Center to open support tickets, check ticket status, post comments, upload ticket-associated files, and search our knowledge database.