Enterprise-wide Unified Communications Adoption
NICE Teams Recording provides one solution for all employee and customer communications irrespective of how your employees communicate – via turrets, mobile phones, PBXs (desk phones), and unified communications platforms such as Microsoft Teams. Download your complimentary copy of eBooks, brochures, videos, and on-demand webinars from our dedicated NICE Teams Recording Resource Center.
Microsoft Teams Recording
Microsoft Teams have enjoyed growing popularity among back office departments in trading firms, for their ability to support multi-channel communications in one unified platform. While total deployment across the organization has been limited due to the inability to record all communication modalities embedded in platforms like Teams, this has started to change.
The NICE Trading Recording (NTR) platform is certified by Microsoft to capture all Microsoft Teams communication types like voice, video, chat, screen sharing and more.
8 Microsoft Teams Compliance Recording Must-Haves
Download this eBook if you’re struggling to find a better way to record Microsoft Teams and all of your trade-related communications. Get access to our Resource Center full of informative white papers, analyst reports, eBooks, brochures, and on-demand webinars.
One Place for All Trading Communication
NICE Trading Recording (NTR) offers active recording for unified communications - for greater resiliency, functionality and flexibility. Active recording is more suitable (than passive recording) for highly regulated environments, and for many reasons. First of all, it’s infinitely more challenging to achieve resilience (through a dual data center implementation) with passive recording, and harder to detect recording lapses, because you never really know if a recorder simply isn’t working, or there’s no audio to record. Additionally, passive recording systems are more difficult to configure and maintain, which means higher overheard for you and more work for your technicians. Active recording, on the other hand, overcomes these limitations by enabling faster deployment, simplified set-up, centralized administration, fool-proof fault monitoring, and seamless geographic resiliency
Whether communications are done via turrets, mobile phones, PBX desk phones, or unified communication platforms (like MS Teams), the NICE Trading Recording (NTR) solution provides the highest levels of recording resiliency with "2N Resilient Recording": parallel, redundant recording on two separate systems. There’s never a gap in recording should one system fail, and everything is recorded and archived in duplicate. Also "Geographic Redundancy" is possible, where 2N configuration provides the added benefit of geographic redundancy. And the "High Availability Recording" feature ensures high availability with server pooling. Pools at one data center can serve as backups for servers at a different data center. If one pool goes down, the other pool of servers provides service to users at both sites. Similarly, in a geographically redundant set up, NTR works in concert with MS Teams to ensure no disruption to recording.
One Solution for All Recording
An existing NICE Trading Recording (NTR) solution can be easily expanded with MS Teams recording. It’s as easy as adding channels or users to an existing NTR system. No additional hardware or software is needed. For organizations migrating from Skype for Business to Teams, or for those adding on new modalities like video, the migration path is plug and play. This ensures seamless recording of regulated users on the modalities they prefer and a painless migration.