Provide More Evidence Around Voice Conversations

Rapid response to investigative requests (in some cases within 72 hours) is mandated by a host of regulations and standards, including MiFID II, MAR, FX Code of Conduct and Dodd-Frank.

NICE COMPASS Discovery was designed to work with NICE Trading Recording (NTR) and NICE COMPASS and can dramatically improve the speed, consistency and quality of transcriptions. Here’s how it works:

1. Search for the voice recordings you’d like to transcribe, using a variety of metadata

2. Ingest downloaded calls into the NICE cloudbased voice-to-text transcription system

3. Select transcribed calls by call-id or keywords and download the selected text files

4. Share your transcribed audio recordings with regulators or internal requesters

 

NICE COMPASS Discovery’s transcription engine from Nexidia can transcribe audio recordings in 44 different languages, and in all audio qualities, accents, and formats.