NICE COMPASS Discovery - Workflow

Streamline Compliance Investigations with Automated Speech-to-Text Transcription

For complex investigations involving large volumes of calls, finding every call, downloading and transcribing them is now usally a manual process.

With NICE COMPASS Discovery, you can fully automate the manual processes around retrieving, downloading and transcribing trade communications.

  • Accelerate Investigations
  • Improve Responsiveness to Regulators
  • Fast Search for Keywords
NICE Trading Recording (NTR) is the One Recording Solution for All Types of Recording
Secure, Scalable and Flexible

Provide More Evidence Around Voice Conversations

Rapid response to investigative requests (in some cases within 72 hours) is mandated by a host of regulations and standards, including MiFID II, MAR, FX Code of Conduct and Dodd-Frank.

NICE COMPASS Discovery was designed to work with NICE Trading Recording (NTR) and NICE COMPASS and can dramatically improve the speed, consistency and quality of transcriptions. Here’s how it works:

1. Search for the voice recordings you’d like to transcribe, using a variety of metadata

2. Ingest downloaded calls into the NICE cloudbased voice-to-text transcription system

3. Select transcribed calls by call-id or keywords and download the selected text files

4. Share your transcribed audio recordings with regulators or internal requesters

 

NICE COMPASS Discovery’s transcription engine from Nexidia can transcribe audio recordings in 44 different languages, and in all audio qualities, accents, and formats.

 

Capture, Manage & Prove all Financial Communications

NICE offers a complete solution that facilitates rigorous recording and monitoring of regulated users communication activities, which is key to a firm ability to meet the stringent regulatory demands and achieve an operating environment that protects customers and the firm reputation.