Streamline Compliance Investigations with Automated Speech-to-Text Transcription
For complex investigations involving large volumes of calls, finding every call, downloading and transcribing them is now usally a manual process.
With NICE COMPASS Discovery, you can fully automate the manual processes around retrieving, downloading and transcribing trade communications.
- Accelerate Investigations
- Improve Responsiveness to Regulators
- Fast Search for Keywords
Provide More Evidence Around Voice Conversations
1. Search for the voice recordings you’d like to transcribe, using a variety of metadata
2. Ingest downloaded calls into the NICE cloudbased voice-to-text transcription system
3. Select transcribed calls by call-id or keywords and download the selected text files
4. Share your transcribed audio recordings with regulators or internal requesters
NICE COMPASS Discovery’s transcription engine from Nexidia can transcribe audio recordings in 44 different languages, and in all audio qualities, accents, and formats.