Improved Compliance Recording of Microsoft Teams Through Advanced Interactions Capture

Financial institutions that rely on Microsoft Teams will be able to improve compliance through advanced interactions capture

NICE is slated to complete integration and testing of Microsoft Teams and NICE's innovative recording solutions, including NICE Trading Recording (NTR), in the first half of 2020, allowing Financial Institutions to reliably record and reproduce all communication modes and media sources exchanged through Microsoft Teams.

Microsoft Teams and NICE Trading Recording

Microsoft Teams is a unified communication and collaboration platform that is transforming the way millions of people work every day, including those in financial services firms and contact centers. It combines chat, video meetings, voice calling, document sharing and online collaboration in a single application.

The NICE Trading Recording (NTR) solution is an all-in-one compliance-focused trade conversation recording platform used by most of the world's leading banks and investment firms to ensure regulatory compliance.

NICE Trading Recording (NTR) will offer "active recording" for Microsoft Teams - for greater resiliency, functionality and flexibility. Active recording is more suitable (than passive recording) for highly regulated environments, and for many reasons. First of all, it’s infinitely more challenging to achieve resilience (through a dual data center implementation) with passive recording, and harder to detect recording lapses, because you never really know if a recorder simply isn’t working, or there’s no audio to record. Additionally, passive recording systems are more difficult to configure and maintain, which means higher overheard for you and more work for your technicians. Active recording, on the other hand, overcomes these limitations by enabling faster deployment, simplified set-up, centralized administration, fool-proof fault monitoring, and seamless geographic resiliency

Seamless Recording

Whether communications are done via turrets, mobile phones, PBX desk phones, or Microsoft Teams, the NICE Trading Recording (NTR) solution provides the highest levels of recording resiliency with "2N Resilient Recording": parallel, redundant recording on two separate systems. There’s never a gap in recording should one system fail, and everything is recorded and archived in duplicate. Also "Geographic Redundancy" is possible, where 2N configuration provides the added benefit of geographic redundancy. And the "High Availability Recording" feature ensures high availability with server pooling. Pools at one data center can serve as backups for servers at a different data center. If one pool goes down, the other pool of servers provides service to users at both sites. Similarly, in a geographically redundant set up, NTR works in concert with MS Teams to ensure no disruption to recording.

An existing NICE Trading Recording (NTR) solution can be easily expanded with MS Teams recording. It’s as easy as adding channels or users to an existing NTR system. No additional hardware or software is needed. For organizations migrating from Skype for Business to Teams, or for those adding on new modalities like video, the migration path is plug and play. This ensures seamless recording of all regulated users on the modalities they prefer and a painless migration.